Career

Career at ApexPFM India

Passion, Collaboration & Success

Elevation Through Execution is more than a tagline; it’s how we generate success. By focusing on our customers, our people, and operational brilliance, we create environments that thrive. Join ApexPFM and help us redefine the future of integrated management. Your expertise, our platform, total impact.

Job Openings

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Assistant Manager - Soft Services

Reporting : Property Manager

Job Purpose

The Assistant Manager – Soft Services is responsible for overseeing and delivering high-quality soft services, including housekeeping, waste management, and vendor coordination, to ensure a clean, safe, and well-maintained residential complex. Acting as the primary point of contact for soft services, the role focuses on enhancing resident satisfaction, maintaining operational efficiency, and fostering strong client and stakeholder relationships.

Key Responsibilities and Accountabilities
1. Operational Management
  • Site Operations Oversight: Supervise all soft services operations, including housekeeping, waste management, and pest control, ensuring compliance with client requirements and service level agreements (SLAs).
  • Team Deployment: Allocate team resources efficiently to meet service objectives while prioritizing safety and effectiveness.
  • Preventive Maintenance: Conduct regular inspections and implement preventive measures to minimize equipment breakdowns and maintain premises standards.
  • Waste Management: Oversee organic waste converter (OWC) operations and coordinate with vendors for effective waste disposal and recycling.
  • Training Programs: Develop and deliver housekeeping and operational training to enhance team performance and ensure adherence to standard operating procedures (SOPs).
  • Snag Resolution: Prepare and prioritize snag lists, coordinating with project teams to address maintenance issues promptly.
2. Vendor and Contract Management
  • Vendor Coordination: Manage relationships with vendors, including negotiation of contracts, invoicing, and ensuring compliance with SLAs.
  • Resource Planning: Identify and procure necessary resources and equipment to support soft services operations.
  • Contract Oversight: Monitor vendor performance, review terms and conditions, and ensure cost-effective service delivery.
3. Client and Stakeholder Engagement
  • Client Interaction: Serve as the primary point of contact for clients, gathering requirements and addressing concerns promptly to ensure resident satisfaction.
  • Resident Relations: Build and maintain positive relationships with residents, addressing queries and providing timely updates.
  • Team Meetings: Conduct regular meetings with facility teams and clients to align on goals and discuss operational improvements.
4. Reporting and Documentation
  • MIS Reporting: Generate and submit daily, weekly, fortnightly, and monthly management information system (MIS) reports to track performance and highlight key metrics.
  • Monthly Management Reports: Prepare comprehensive reports for management review, summarizing operational performance and resident feedback.
  • Record Keeping: Maintain accurate records, including inventory, complaint trackers, daily/monthly reports (DMR/MMR), and dashboards.
  • Checklists and SOPs: Ensure all operational checklists and SOPs are implemented and followed consistently.
5. Team Leadership and Development
  • Team Supervision: Provide clear direction and leadership to soft services teams, fostering a collaborative and high-performing work environment.
  • Recruitment: Interview and onboard qualified candidates to build a competent team.
  • Employee Engagement: Organize rewards and recognition (R&R) programs and team-building activities to boost morale and retention.
  • Daily Briefings: Conduct briefings and debriefings to ensure staff are aligned with daily objectives and operational standards.
6. Problem Solving and Continuous Improvement
  • Issue Resolution: Troubleshoot operational challenges, escalating major issues to the client and regional office as needed.
  • Best Practices: Implement industry best practices and innovative solutions to enhance service delivery and operational efficiency.
  • Customer Feedback: Actively collect and act on resident feedback to improve services and address concerns promptly.
Knowledge, Experience, and Skills
Educational Qualifications

Bachelor’s degree in any discipline or Hotel Management

Experience

Minimum 4+ years of experience in soft services management in residential complexes

Key Competencies

– Excellent client relationship management and interpersonal skills

– Strong verbal and written communication skills

– Proven leadership and team management abilities

– Problem-solving and decision-making skills

– Ability to negotiate and manage vendor contracts

– Proficiency in MIS reporting and data analysis

– Proactive, detail-oriented, and adaptable to dynamic environments

Key Performance Indicators (KPIs)
  • Resident Satisfaction: Achieve a minimum of 90% resident satisfaction in quarterly surveys.
  • 100% Crest SOP Implementation: Ensure 100% adherence to Crest SOP for soft services delivery.
  • Issue Resolution: Resolve 100% of critical snags within 24 hours and 90% of non-critical snags within 48 hours.
  • Training Compliance: Conduct at least one training session per week for all soft services staff.
  • Cost Efficiency: Maintain materials, consumables and machinery  costs within 5% of the approved budget.
Typical Daily Tasks
  • Morning Briefing: Conduct a daily team briefing to assign tasks, review priorities, and communicate updates.
  • Site Inspections: Perform rounds of the premises to check cleanliness, equipment functionality, and identify any maintenance issues or snags.
  • Vendor Coordination: Communicate with vendors to ensure timely delivery of services, such as waste collection or housekeeping supplies.
  • Resident Interaction: Address resident queries or complaints, providing updates and ensuring prompt resolution.
  • Team Supervision: Monitor team performance, ensuring adherence to SOPs and addressing any immediate operational challenges.
  • Documentation: Update daily reports, complaint trackers, and checklists, ensuring accurate record-keeping.
  • Snag Management: Review and prioritize snag lists, coordinating with project teams for rectification.
  • MIS Updates: Compile and review daily MIS data, preparing summaries for management reporting.
  • Training Check-ins: Provide on-the-spot guidance or brief training to housekeeping staff as needed.
  • Evening Debrief: Conduct a debrief with the team to review the day’s performance, address issues, and plan for the next day.
Self-Image Required

The Assistant Manager – Soft Services must project a professional, approachable, and confident image that aligns with the organization’s commitment to excellence. This includes:

  • Professional Appearance: Maintain a neat, well-groomed appearance, adhering to the organization’s dress code (e.g., business casual or branded uniform as required).
  • Positive Demeanor: Display a courteous, empathetic, and solution-oriented attitude when interacting with residents, clients, and team members.
  • Leadership Presence: Exude confidence and authority while remaining approachable, fostering trust and respect among team members and stakeholders.
  • Cultural Alignment: Reflect the organization’s values of integrity, resident-centric service, and teamwork in all interactions.
Traits

The ideal candidate for the Assistant Manager – Soft Services role should exhibit the following traits:

  • Proactivity: Anticipates issues and takes initiative to address them before they escalate.
  • Empathy: Understands and responds to resident and team concerns with sensitivity and care.
  • Resilience: Remains calm and effective under pressure, managing multiple priorities in a fast-paced environment.
  • Attention to Detail: Ensures high standards of cleanliness and operational excellence through meticulous oversight.
  • Adaptability: Quickly adjusts to changing priorities, resident needs, or operational challenges.
  • Collaborative Spirit: Works seamlessly with teams, vendors, and stakeholders to achieve common goals.
  • Ethical Conduct: Demonstrates honesty, transparency, and accountability in all professional dealings.

Reporting: Operations Manager

Job Purpose

The Property Manager is independently responsible for managing a technologically advanced residential property, featuring world-class amenities. This role oversees the successful transition and takeover of the property, establishing top-tier hospitality and residential property management processes in alignment with company standards. The focus is on delivering exceptional resident experiences, ensuring operational excellence, and maintaining high standards of safety, security, and efficiency.

Key Responsibilities and Accountabilities

Operational Management

  • Team Leadership: Mentor and guide teams to deliver the company’s vision and services as per client agreements, ensuring alignment with organizational goals.
  • Guest Experience: Ensure impeccable resident and guest experiences in public areas (lobby, clubhouse, common areas) by implementing best-in-class hospitality and housekeeping standards.
  • Community Guidelines: Formulate and enforce operational guidelines for amenities, including dos and don’ts for users, to maintain a cohesive community environment.
  • Process Documentation: Focus on backend processes and documentation to support seamless operations and superior user experiences in public areas.

Project Takeover

  • Service Transition: Oversee the takeover of all property services, including lifts, diesel generators (DG), electrical systems, water supply, sewage treatment plant (STP), integrated building management systems (access controls, fire fighting systems, CCTV, fire alarms, public announcement systems, waste management, etc.), ensuring a smooth transition.

Maintenance & Management

  • Proactive Maintenance: Establish planned maintenance activities with in-house and vendor technical teams to enhance equipment longevity and system reliability.
  • Maintenance Schedules: Develop and implement daily, weekly, bi-monthly, and monthly schedules for housekeeping and landscaping activities.
  • AMC Management: Ensure timely Annual Maintenance Contract (AMC) renewals and adherence to planned preventive maintenance (PPM) schedules.
  • Vendor Oversight: Monitor vendor activities, identify service gaps, and ensure zero downtime for critical services.
  • Resource Management: Manage vendor quotations, negotiations, and invoicing, ensuring compliance with statutory requirements.
  • Resource Efficiency: Monitor electricity and water usage to optimize efficiency without compromising service delivery.

Performance Management

  • Goal Setting: Establish and monitor daily, weekly, and monthly goals for all departments to drive performance.
  • Vendor Evaluation: Conduct monthly vendor evaluations and develop mitigation plans to improve service quality. Apply SLA whenever applicable
  • Team Development: Oversee team performance, including site induction, mentoring, and ensuring timely completion of sub-projects.
  • Clubhouse Oversight: Manage and monitor vendors for clubhouse operations, including coaches, spa, salon, and café operators.

SOP and Best Practices

  • Standard Implementation: Enforce company SOPs and best practices across all functions, including clubhouse operations, housekeeping, engineering, landscaping, security, safety, and waste management.
  • Process Improvement: Enhance internal rating scores through robust process implementation, including checklists and site-specific SOPs.

Safety & Security

  • Fire & Safety: Ensure comprehensive fire and safety measures for the property, with high standards in common areas and individual flats.
  • Security Protocols: Implement and monitor security SOPs to safeguard residents and property assets.

Amenities and Events

  • Clubhouse Management: Maintain and manage clubhouse and amenities to the highest standards.
  • Community Events: Plan and execute community events, setting budgets to foster resident engagement.

Budgeting and Reporting

  • Budget Planning: Develop and secure approval for the Common Area Maintenance (CAM) budget, monitoring all cost centers closely.
  • Cost Control: Manage department expenses to meet or exceed budgeted goals.
  • MIS Reporting: Produce daily and monthly Management Information System (MIS) reports with Key Performance Indicators (KPIs), including budget vs. actual expenses and planned vs. actual activities.
  • Audit Reporting: Generate monthly report cards for each department and implement rating improvement plans based on property audit reports.

Knowledge, Experience, and Skills

Educational Qualifications

Bachelor’s degree in Engineering; background in hospitality preferred

Experience

Minimum 15 years of total experience, with at least 5 years managing buildings over 50 stories

Key Competencies

– Self-starter with strong initiative

– Ability to develop and leverage relationships

– Excellent communication skills

– Expertise in building and managing teams

– Result-oriented with a focus on customer service

– Commitment to delivering superior resident experiences

Key Performance Indicators (KPIs)

  • Resident Satisfaction: Achieve a minimum of 90% resident satisfaction in quarterly surveys for hospitality and amenities by Q4 FY26.
  • System Uptime: Maintain 100% uptime for critical systems (lifts, DG, fire systems, etc.) excluding planned maintenance by Q4 FY26.
  • Maintenance Compliance: Achieve 100% completion of scheduled preventive maintenance tasks by Q4 FY26.
  • Budget Adherence: Keep operational expenses within 5% of the approved CAM budget by Q4 FY26.
  • Safety Standards: Ensure zero safety incidents through 100% adherence to fire and safety protocols by Q4 FY26.
  • Vendor Performance: Improve vendor service ratings by 10% through monthly evaluations and mitigation plans by Q4 FY26.
  • Event Engagement: Conduct at least four community events per quarter, with 80% resident participation by Q4 FY26.

Typical Daily Tasks

  • Morning Briefing: Conduct team briefings to assign tasks, review maintenance schedules, and align on operational goals.
  • Site Inspections: Perform rounds to inspect public areas, amenities, and critical systems, identifying any issues.
  • Vendor Coordination: Liaise with vendors to schedule maintenance, review service delivery, and ensure compliance with SLAs.
  • Resident Engagement: Address resident queries or complaints, providing updates on services or maintenance activities.
  • Team Supervision: Monitor team performance, ensuring adherence to SOPs and mentoring staff as needed.
  • Documentation: Update maintenance logs, vendor records, and MIS reports, ensuring accurate and timely reporting.
  • Budget Monitoring: Review daily expenses and cost center performance to ensure alignment with the CAM budget.
  • Event Planning: Coordinate with teams to plan and execute community events, ensuring budget adherence.
  • Safety Checks: Conduct safety audits to ensure compliance with fire and security protocols.
  • Evening Debrief: Review daily performance with teams, address operational challenges, and plan for the next day.

Self-Image Required

The Senior Property Manager must project a professional, confident, and resident-centric image that aligns with the organization’s commitment to excellence in property management. This includes:

  • Professional Appearance: Maintain a polished, professional appearance, adhering to the organization’s dress code (e.g., business formal or branded uniform).
  • Positive Demeanor: Exhibit a courteous, solution-oriented, and approachable attitude in all interactions with residents, clients, and teams.
  • Leadership Presence: Demonstrate authority and confidence while fostering trust and collaboration among stakeholders.
  • Cultural Alignment: Reflect the organization’s values of integrity, excellence, and resident-focused service in all actions.

Traits

The ideal candidate for the Senior Property Manager role should exhibit the following traits:

  • Integrity: Demonstrates honesty and ethical conduct in all professional dealings.
  • Punctuality: Maintains strict adherence to schedules and deadlines.
  • Team Player: Collaborates effectively with teams, vendors, and stakeholders to achieve shared goals.
  • Positive Thinking: Approaches challenges with optimism and a solution-oriented mindset.
  • Creative Thinking: Innovates to improve processes, resident experiences, and operational efficiency.
  • High Energy: Maintains enthusiasm and drive to manage a fast-paced, demanding environment.
  • Proactivity: Anticipates issues and takes initiative to address them before escalation.
  • Resilience: Remains composed and effective under pressure, managing multiple priorities.

Reporting: Head- Accounts and Finance

Overall Role Objective :

Lead and supervise a team of junior accountants and accounting assistants.

Assign tasks and ensure the team is meeting deadlines and quality standards.

Provide training, mentorship, and performance feedback to the accounting team.

Key Accountabilities :-

Financial Record Keeping:

  • Oversee the accurate recording of financial transactions in the general ledger.
  • Ensure all transactions, such as contract payments, client invoices, and operational expenses, are recorded accurately.
  • Maintain up-to-date financial records and ensure timely reconciliation of accounts.

Accounts Payable & Receivable:

  • Oversee the processing of vendor invoices, ensuring timely and accurate payments.
  • Manage accounts receivable, including client invoicing, payment collection, and follow-up on overdue accounts.
  • Handle client queries related to billing and payments.

Preparation of Financial Statements:

  • Assist in the preparation of monthly, quarterly, and annual financial reports, including income statements, balance sheets, and cash flow statements.
  • Work closely with the Accounts Manager to analyze financial data and prepare reports for senior management.

Budgeting & Forecasting:

  • Assist in the preparation and management of budgets, ensuring financial targets are met.
  • Support the forecasting process, adjusting forecasts based on actual performance and market conditions.

Taxation & Compliance:

  • Assist in the preparation of tax filings, ensuring compliance with local and federal tax regulations.
  • Support the tax department in preparing documents for audits and filings.
  • Ensure the organization adheres to industry-specific regulations and accounting standards (GAAP, IFRS).

Internal Control & Audit:

  • Implement and maintain internal controls to safeguard company assets and ensure accurate financial reporting.
  • \Support internal and external audits, providing necessary documentation and explanations when required.
  1. Reporting & Analysis:
  • Generate regular reports on the financial status of the company, identifying trends, discrepancies, and areas of improvement.
  • Quarterly reconciliation of the vendor accounts. 

Key Competencies 

The Assistant Accounts Manager will support the Accounts Manager in overseeing the day-to-day accounting activities, ensuring accurate financial records, and assisting in the preparation of financial reports. The role involves managing financial processes and accounts, overseeing a team of junior accountants, and maintaining the financial health of the company.

Educational Qualifications

  • Bachelor’s degree in Accounting, Finance, or a related field.
  • Professional training in the field of Accounts and Finance.

Experience

Minimum of 7 years of work experience in accounting or finance

Overall Role Objective:

      • Form a strategic plan to increase profitability sales growth and business expansion. To widen the business prospects.

Key Accountabilities

      • Lead generation, meet potential clients, customer acquisition, expansion in market, branding awareness.

Operational Accountabilities

      • Monitor and control work in progress as per approved plan by the client.
      • Building marketing and networks with same industry.

MIS and Reporting

      • Manage database of contacts approached.
      • MIS generation and Reporting on daily, weekly and monthly basis
      • Prepare monthly review deck for management review

Brand & Relationships

      • Building your own personality in the same industry
      • Creating brand image in the market

Educational Qualifications

      • Bachelor’s degree in BBA & MBA In Sales

Experience

      • Total Experience 3+ Years in sales. Preferred facility management

Key Competencies

      • To identify new streams for revenue growth, Developing prospective clients. Mapping competitive strategies

Job Responsibility

      • The incumbent will be independently drive sales for facility management for commercial offices
      • Generate inquiry from own network and develop new customer base
      • Responsible for end to end business development including lead generation, inquiry, proposal preparation, negotiation and closure and client servicing
      • Should be well versed with RFP/RFQ / preparing and presenting proposals to private / public sector organizations
      • Responsible for building new key customer relationships as well as identifying new business opportunities
      • Expert at preparing wage breakups as per minimum wages
      • Keeps abreast of competition and do market research / prepare and execute business development strategies to get clients
      • Achieve the revenue target for the FM vertical
      • Should be a team player / comfortable with matrix reporting structure / excellent in stakeholder management

Job Description

      • Develop Business/Sales preparation, Lead generation, presentation, negotiation, proposals, follow-up and achieving targets.

Experience & Skills :

    • Must have prior experience of Sales in Facilities Management for Commercial offices
    • Facility management business development / key account management in real estate / FM industry
    • Excellent communication and presentation skills
    • Stakeholder management
    • Exposure to Facilities Management practices & solutions.
    • Exceptional client relationship management skills
    • Experience in selling maintenance contracts within the facilities management or property management industry with an ability to secure high value deals especially within the commercial and public sector.

Experience: 

Total Experience of 4+ years in residential/Commercial complexes with electrical experience & hospitality background.

Educational Qualification: 

Diploma/ degree in electrical engineering

Key Competencies: 

Good relationship with the client, communication skills, team player & good in developing personality.

Job Summary: 

A Duty Manager develops & manages the client & residents at all times & is one point of contact.

Key Responsibilities: 

Key Accountabilities

  • Manage entire site operations includes technical, soft services, security, helpdesk, Fit out, Parking, Horticulture, etc.
  • Maintenance of technical equipment & handover takeover of the technical system from the project with proper snagging & de-snagging.

Operational Accountabilities

  • To organize collection of data (Fuel, Power& water etc.) and ensure reporting on a monthly basis or as per client schedule & prepare MIS report and submit to client.
  • To supervise shifts, Technicians work on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work.
  • Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives
  • Any minor and major problems discuss with team and escalate to client & Regional Office
  • Take active part while trouble shooting in case of breakdowns
  • Issuing work permits and ensuring the staffs/ vendor adheres to the health and
  • safety guidelines at site.
  • To work out new cost saving measures & energy saving initiatives in technical
  • & maintenance operations
  • Vendor finalization based on equipment technical specifications
  • Capable to upgrade machines, equipment, utilities and processes with respect to capacity, efficiency and layout.
  • Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, SLA, LOI, AMC and PO)
  • Ensuring that facilities meet compliance standards and government regulations, and keeping the statuary documents updated such as Form B, B form.
  • Keeping the site ready for the government audits/Inspections such as electrical inspection, Lift inspections, etc.
  • Must ensure teams follow the correct procedures, policies and documentation requirements across project phases
  • Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
  • Identify resource and equipment requirements, efficient capacity planning and manage soft service, security & MEP services as well.
  • Must provide technical training to teams when required and serve as a technical mentor to team members
  • Ensure standard operating procedures and project guidelines are in place
  • Task allocation and performance evaluation of team members
  • Meet with client teams and gather requirements, conduct regular team meetings and track project progress
  • Interview candidates and hire resources
  • Estimate budgets & maintain the budget vs expenses sheet.
  • Prepare snag lists and get it rectified on priority in coordination with project team
  • Minimize breakdowns with help of preventive checking and timely servicing of equipments
  • Implement best practices and SOP for operating of equipments
  • Provide feedback on customer queries and update customers promptly
  • Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
  • Preparing reports, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
  • Managing parking management along with security.
  • Upkeep of the premises.
  • Ensuing all relevant checklists are being implemented.
  • Ensuring project is followed safety during the extension of project.
  • Coordination with the shop owners for CAM & PT payment & to keep the track of the same.
  • Briefing & debriefing of the site staffs.
  • Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
  • Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required.
  • Ensuring the club house such as Gym, Yoga room, table tennis, terrace, swimming pool areas cleanliness is maintained.
  • Ensure the pantry replenishment done as & when required.
  • Maintaining and processing attendance of site staff.
  • Ensuring fitout is being executed as per the fitout guidelines
  • Planning and execution of 52 maintenance calendar
  • Dealing with occupants’ queries in verbal/ written form MIS and Reporting
  • MIS generation and Reporting on daily, weekly fort night and monthly basis
  • Reconcile HK inventory, MEP consumable, STP consumables etc.
  • Prepare monthly management report for management review Brand and Relationships
  • Establish relations with developer, project team & residents’ ability to perform
  • required role responsibility.

Section I: Basic information on the role

Job Title

Security Officer – Ex Service Man / Defense 

Location

Bandra BKC

Reporting to

Property Manager

Section II: Job Purpose

Overall Role Objective:

  • A clear understanding of the duties, responsibilities and skills required in the security job is to protect assigned property, promote and enforce safety and security and act as a visible deterrent against irregular activities.

Section III: Key Responsibilities and Accountabilities of the role

Role 

Key Accountabilities

  • Monitor and control entrance and departure of employees and visitors according to prescribed protocol
  • protect property from thefts, damage, trespassing or accident
  • enforce relevant laws and regulations pertaining to all individuals on the property
  • conduct exterior property checks for maintenance issues, malfunctions or hazard
  • prepare written reports of daily activities, observations and incidents.

Operational Accountabilities

  • Managing Security Operations, Audits and compliance
  • Manage audit programs
  • Manage VAPT program and ensure fixing vulnerabilities
  • Prepare information security audit report along with recommendations for improving information security

MIS and Reporting

  • Manage database of all Clients
  • MIS generation and Reporting on daily, weekly and monthly basis
  • Prepare monthly review deck for management review

 

Section IV: Knowledge, Experience & Skills

Educational Qualifications

Bachelor’s degree, Valid security guard license in state of employment

Experience

Min 5-6 years experience. Residential site experience 

Key Competencies

 

  • Proficient written and oral communication skills
  • Ability to stay level headed and respond quickly in stressful situations. 
  • High school diploma or general education degree (GED) certificate required
  • Diploma in safety and violence prevention 
  • Knowledge of state laws and regulations
  • Knowledge of safety equipment and enforcement of policies and procedures.
  • Implement policy, information security risk management practices, processes and procedures, in support to the business needs from time to time

 

  • Measure the effectiveness of an implemented information security management system with the help of CISO Identify and work with teams on the improvement areas
  • Manage VAPT program and ensure fixing vulnerabilities
  • Manage audit programs
  • ·Managing Security Operations, Audits and compliance
  • Keep updated with the latest security best practices, new threats and vulnerabilities and helping to disseminate this information within the company.

Reporting: Senior Manager – HR

Job Summary 

The Senior Recruitment Executive will lead end-to-end recruitment processes for facility management roles, including technical, operational, and managerial positions. The role involves sourcing, screening, and selecting top talent to meet the company’s workforce needs while ensuring a seamless candidate experience. 

Key Responsibilities 

• Talent Acquisition: Develop and execute recruitment strategies to attract skilled candidates for roles such as facility managers, maintenance technicians, housekeeping staff, and administrative personnel. 

• Sourcing: Utilize job boards, social media, networking, and industry-specific platforms to build a robust talent pipeline. 

• Screening & Selection: Conduct resume screenings, interviews, and assessments to identify candidates who align with job requirements and company culture. 

• Stakeholder Collaboration: Partner with hiring managers to understand staffing needs, create job descriptions, and set hiring timelines. 

• Candidate Experience: Ensure a positive candidate experience from initial outreach to onboarding, maintaining clear and professional communication. 

• Employer Branding: Promote the company’s values and opportunities through recruitment campaigns and online platforms. 

• Data Management: Maintain accurate records of recruitment metrics, applicant tracking systems (ATS), and compliance with labor laws. 

• Market Research: Stay updated on industry trends, salary benchmarks, and competitor hiring practices in facility management. 

Qualifications 

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. 

• Experience: Minimum of 6-8 years of recruitment experience, with at least 2 years in facility management or related industries (e.g., real estate, hospitality, or construction

• Skills: 

o Proven expertise in full-cycle recruitment and talent sourcing. 

o Strong knowledge of facility management roles and required skill sets.

o Excellent communication and interpersonal skills. 

o Proficiency in ATS software and recruitment tools (e.g., LinkedIn Recruiter, Indeed). o Ability to manage multiple priorities in a fast-paced environment. 

• Certifications: HR or recruitment certifications (e.g., SHRM, CIPD) are a plus.

Key Competencies 

• Strategic thinking and problem-solving. 

• High attention to detail and organizational skills. 

• Ability to build relationships with candidates and stakeholders. 

• Adaptability to changing business needs.

A Talent Acquisition Executive in the facility management industry is responsible for sourcing and recruiting skilled professionals who can manage and maintain buildings, grounds, and facilities efficiently. This role requires an understanding of the unique demands of the industry, such as hiring for roles like maintenance staff, cleaning personnel, security, and facility managers.

Job Title: Talent Acquisition Executive – Facility Management

Job Summary:

The Talent Acquisition Executive in the facility management industry is responsible for identifying, attracting, and recruiting candidates for various roles within the organization, focusing on facility maintenance, operations, and management. This role involves close collaboration with hiring managers to understand the specific needs of the facility management industry and ensuring that the company attracts the right talent to maintain high standards of facility operations.

Key Responsibilities:

  1. Industry-Specific Talent Sourcing:
  • Source and attract candidates for roles such as maintenance technicians, custodial staff, facility managers, security personnel, and more.
  • Utilize industry-specific job boards, trade schools, networking events, and social media platforms to find qualified candidates.
  1. End-to-End Recruitment:
  • Manage the entire recruitment process, from job posting and candidate screening to interviews, selection, and onboarding.
  • Collaborate with hiring managers to understand the specific requirements of each role and create detailed job descriptions.
  1. Building Talent Pipelines:
  • Develop and maintain a talent pool of candidates for recurring positions in the facility management sector.
  • Foster relationships with local trade schools, vocational institutions, and relevant training centers to tap into emerging talent.
  1. Compliance and Safety Standards:
  • Ensure that all recruitment activities comply with local labor laws, industry regulations, and company policies, particularly concerning safety standards.
  • Stay informed on labor trends, wages, and certifications relevant to the facility management industry.
  1. Candidate Experience:
  • Provide an excellent candidate experience, ensuring timely communication and feedback throughout the hiring process.
  • Act as a point of contact for candidates, answering any questions and ensuring they are well-informed about the role and company.
  1. Employer Branding:
  • Promote the company’s reputation as an employer of choice within the facility management industry.
  • Participate in industry-specific job fairs, networking events, and other talent acquisition initiatives.
  1. Stakeholder Collaboration:
  • Partner with HR, operations, and facility management teams to align recruitment strategies with the company’s operational goals.
  • Provide regular updates and reports on recruitment activities, challenges, and successes.

Qualifications:

  • Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. Experience in facility management or technical fields is a plus.
  • Experience: 2-4 years of experience in talent acquisition or recruitment, ideally within the facility management industry or related sectors such as construction, engineering, or hospitality.
  • Skills:
  • Strong understanding of facility management roles and requirements.
  • Proficiency in using recruitment software, applicant tracking systems (ATS), and social media platforms.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to manage multiple recruitment processes simultaneously.
  • Knowledge of labour laws and safety regulations within the facility management industry.

Key Competencies:

  • Industry Knowledge: Understanding the unique demands of facility management roles.
  • Attention to Detail: Ensuring compliance with industry standards and safety regulations in hiring.
  • Problem-Solving: Addressing challenges in sourcing and hiring specialized talent.
  • Adaptability: Flexibility in responding to changing hiring needs within the industry.
  • Relationship Building: Establishing strong networks with industry professionals, trade schools, and potential candidates.

ob Title

Technical Executive 

Location: 

Reporting to

Property Manager

Overall Role Objective: 

  • Maintaining daily electrical problems as well as other maintenance problems. 
  • Attend break down maintenance as and when required.

Key Accountabilities:

  • Oversee site MEP operation under guidance of the Property Manager 
  • Assistance to strive for continuous improvement in the management process 
  • Assisting the Property Manager in setting up of R & M budgets
  • Assistance to establish Engineering & Operational procedures roll out the same for site staff
  • Assistance to PM in Meeting with committee members on building related issues. 
  • Hands- on in preparing meeting minutes and monthly management reports to the clients. 
  • Oversees complete engineering and maintenance requirements of the facility 
  • Establish contact with local authorities on facility related issues and maintain the relationship 
  • Following HOTO
  • Responsible for all legal & statutory related compliance 
  • Ensuring timely and accurate completion of BMS report to provide administration support to the facilities management 
  • Ensuring adequate stocks and materials to keep the operations smooth.
  • Responsible for planning a critical spares list for all installations as per OEM recommendations 
  • Monitoring the Health & safety Protocols in daily operations 
  • Implementation of LOTO procedure and various other safety procedures 
  • Ensuring onsite contractors undergo health and safety induction prior to deployment at site
  • Coordinate with vendor for timely AMC service 
  • Monitoring and Maintaining all equipment including Electrical System, UPS, Lifts, HVAC, Fire Fighting , plumbing , Carpentry etc.
  • Implement the energy conservation program to reduce the cost on utilities
  •  Implement and oversee the preventive Maintenance & shutdown program to reduce he risk of sudden failures.
  • Responsible for setting up complaint management system for daily in- house complaints pertaining to MEP
  • Processing all vendor invoices post verfying services & reports for payment

Key Competencies 

  • Minimum 2 years experience from Residential property background 
  • Good leadership and motivational skills
  • Good customer service skills
  • Ability to pay attention to details
  • Good interpersonal skills
  • Achievement Oriented
  • Process oriented
  • Organised.

Brand & Relationships

  • Paying attention to detail and excellent problem solving skill
  • Assign and monitor maintenance projects. 
  • Team Building 

Educational Qualifications

Diploma in Electrical Engineering / ITI from well known institute

Experience

Minimum 2 years Experience from Residential property background

Reporting: Senior Manager – FMS

Job Purpose

Lead and optimize day-to-day operations of the Facility Management Services (FMS) division in the assigned region while actively driving new business growth. Ensure high-quality service delivery, strong client relationships, operational efficiency, and achievement of revenue and profitability targets through effective leadership, process excellence, and strategic business development.

Key Responsibilities and Accountabilities

1. Operational Management

  • Oversee complete FMS operations including maintenance, housekeeping, security, landscaping, and allied facility services.
  • Develop, implement, and enforce standardized policies, SOPs, procedures, and quality & safety standards.
  • Track and analyse operational KPIs; identify inefficiencies and lead continuous improvement projects.
  • Ensure full compliance with statutory, health, safety, and environmental regulations through regular audits.

2. Client Relationship Management

  • Serve as the main point of contact for key accounts; deeply understand client requirements and expectations.
  • Partner with sales & service teams to create customized solutions and successfully renew/expand contracts.
  • Resolve complaints, escalations, and service issues promptly while maintaining high client satisfaction.
  • Conduct periodic client review meetings to gather feedback and uncover additional business opportunities.

3. Business Development

  • Prospect and acquire new clients in the Gujarat
  • Formulate and execute effective sales & business development strategies.
  • Perform market analysis to identify growth opportunities and monitor competitor activity.
  • Prepare compelling proposals, negotiate commercial terms, and close new contracts.
  • Build and leverage professional networks through industry events, referrals, and targeted outreach.

4. Financial & P&L Ownership

  • Prepare and manage the annual operating budget for the region/division.
  • Take full ownership of regional Profit & Loss (P&L) – revenue, costs, margins, and variances.
  • Drive cost optimization, improve resource productivity, and protect service quality.
  • Review and enhance pricing models, contract structures, and vendor commercial terms.
  • Deliver accurate financial reporting, forecasting, and insights to senior leadership.

Section IV: Knowledge, Experience & Skills

Educational Qualifications

Graduate in any discipline (Hotel Management / relevant field preferred) Master’s degree an advantage

Experience

Minimum 4+ years in operations management (facility management, hospitality, or related sectors preferred)

Key Competencies

• Strong leadership and team management • Excellent decision-making and analytical skills • Superior verbal & written communication • Client-centric approach with strong negotiation ability • Data-driven problem solving • Proficiency in MS Office, ERP, and operational reporting tools • Sound commercial & business acumen

Key Performance Indicators (KPIs)

  • New business revenue & client acquisition targets achieved
  • Client retention rate & satisfaction scores (NPS/CSAT)
  • Regional P&L – budgeted revenue, EBITDA/margin delivery
  • Operational cost efficiency & productivity improvement
  • Timely resolution of client issues (SLA adherence)
  • Zero critical safety / compliance violations
  • Successful execution of process improvements & cost-saving projects
  • Preventive vs. reactive maintenance ratio improvement

Typical Daily / Weekly Activities

  • Review daily/weekly operational dashboards and site performance reports
  • Lead team briefings and set daily/weekly priorities
  • Conduct client site visits for inspections, relationship strengthening, and issue resolution
  • Progress business development pipeline (leads, proposals, negotiations)
  • Monitor budget vs. actuals and initiate corrective actions
  • Coordinate with vendors and internal stakeholders for service delivery
  • Handle client escalations and follow up on action plans
  • Prepare MIS reports and senior management updates

Self-Image Required

Project a polished, confident, and client-focused professional image consistent with premium facility management standards:

  • Appearance — Well-groomed, business/formal attire appropriate for client meetings and site visits
  • Demeanor — Approachable, calm, solution-oriented, and responsive under pressure
  • Presence — Credible, decisive leader who inspires trust in teams, clients, and partners

Essential Personal Traits

  • High integrity and ethical conduct
  • Strong results orientation and target achievement drive
  • Proactive mindset with anticipation of issues
  • High energy level and resilience under pressure
  • Sharp commercial awareness and negotiation skill
  • Collaborative team player
  • Positive, solution-focused attitude
  • Adaptable to changing client & operational priorities
  • Creative thinking for process and business improvement

Reports To: Head of Hospitality and PMS

Direct Reports: Multiple Operations Managers (across geographies in India)

Department: Property Management Services

Level: General Manager

Employment Type: Full-Time

The Head of Property Management Services (GM Level) provides strategic leadership and oversight for property management operations across multiple geographies in India, managing a team of Operations Managers to ensure seamless delivery of technical, soft services, security, and landscaping functions. By enforcing organizational SOPs and best practices, developing high-performing teams, setting and monitoring performance goals, engaging with key customers to enhance services, and supporting hospitality-driven operations, this role drives national-level excellence, contract retention, regulatory compliance, and alignment with company objectives for superior resident satisfaction and operational efficiency.

Key Responsibilities and Accountabilities

National Operations Oversight

  • Strategic Direction: Lead property management across India, overseeing technical (e.g., MEP, lifts), soft services (e.g., housekeeping, waste management), security, and landscaping, ensuring uniform standards and hospitality focus in all geographies.
  • Performance Monitoring: Aggregate and analyze regional KPIs (e.g., 100% system uptime, 95% attendance, 4.5/5 customer rating) to identify trends, implement national action plans, and drive continuous improvement.
  • Resource Allocation: Optimize national budgets, staffing, and equipment, coordinating with Operations Managers to ensure efficient deployment and scalability across regions.
  • Vendor Strategy: Develop national vendor frameworks, conduct quarterly reviews for SLA adherence, and negotiate contracts to secure cost-effective, high-quality services.

Team Leadership and Development

  • Executive Oversight: Manage Operations Managers and senior teams across geographies, instilling accountability, resident-centric values, and a culture of excellence.
  • Talent Development: Design and roll out national training programs on SOPs, leadership, and hospitality skills, including mandatory inductions and annual assessments for Operations Managers.
  • Goal Setting and Reviews: Conduct monthaly performance evaluations for direct reports, setting ambitious targets (e.g., 95% attendance, 15% productivity gains) and monitoring progress through dashboards and site visits.
  • Engagement Programs: Lead national townhalls, R&R initiatives, and leadership forums, involving C-suite executives in key events to enhance morale and strategic alignment.

Customer and Stakeholder Engagement

  • Service Enhancement: Serve as the senior most escalation point for major customer issues, achieving a national 4.5/5 rating by collaborating with Operations Managers to resolve 98% of complaints within TAT.
  • Helpdesk Integration: Oversee national helpdesk processes, drive root cause analyses, and target a 25% quarterly reduction in recurring issues through data-driven insights.
  • Client Relationships: Conduct quarterly meetings with key clients and developers across India to review performance reports, align on strategic goals, and introduce value-add hospitality initiatives (e.g., premium resident experiences).
  • Feedback Mechanisms: Analyze national feedback trends, mandate regional walkthroughs, and implement service upgrades to proactively address customer needs.

Compliance and Risk Management

  • National Safety Standards: Enforce zero-incident policies through regional audits, training, and protocols for all operational functions, ensuring pan-India adherence.
  • Regulatory Compliance: Oversee compliance with national and regional regulations (e.g., health, safety, environmental standards), preparing for audits and certifications across geographies.
  • Risk Framework: Develop and monitor national risk assessments for maintenance, security, and services, implementing mitigation strategies to safeguard assets, residents, and staff.
  • Standardization: Roll out uniform checklists and SOPs for daily operations, achieving 100% compliance through regular regional inspections.

Financial and Operational Efficiency

  • Budget Management: Oversee national budgets, identifying cost-saving opportunities (e.g., energy optimizations, bulk procurement) to achieve 8% annual reductions.
  • Billing Optimization: Monitor regional billing and collections, targeting ageing below 30 days through standardized processes and client collaborations.
  • Financial Alignment: Coordinate with finance teams for timely vendor payments and accurate data entry in systems like CrestConnect to maintain fiscal health.
  • Efficiency Drives: Implement national initiatives for resource optimization, such as technology integrations for attendance and task tracking.

System Reliability and Hospitality Support

  • Uptime Leadership: Ensure 100% national uptime for critical systems (e.g., DG, lifts, fire systems) by guiding regional preventive maintenance and upgrades.
  • Maintenance Strategy: Mandate 100% completion of scheduled tasks, oversee spare parts inventory, and plan national overhauls with minimal disruptions.
  • Vendor and Tech Integration: Foster partnerships for equipment upgrades and introduce hospitality tech (e.g., resident apps) to enhance service delivery.
  • Hospitality Operations: Support and expand hospitality-focused programs, ensuring all regions adopt resident-centric practices like concierge services and event management.

Succession and Manpower Planning

  • Stability Initiatives: Achieve national staff tenure of 18 months with <5% sudden exits, leveraging tools like CrestConnect for roster and succession planning.
  • Onboarding Standards: Enforce comprehensive inductions for new Operations Managers, including mentorship and JD clarity within the first week.
  • Leave and Attrition Management: Standardize advance leave approvals and collaborate with HR to reduce attrition by 25%, emphasizing leadership roles.
  • Talent Pipeline: Build a robust succession plan, identifying and grooming high-potentials across geographies for future leadership.

Professional Development and Organizational Alignment

  • Upskilling Leadership: Attain 85% scores in advanced SOP certifications, complete executive leadership programs, and ensure team participation in Crest University.
  • Knowledge Cascade: Lead quarterly Crest University sessions nationally, promoting SOP adherence and best practices among Operations Managers.
  • Innovation Culture: Encourage external certifications and innovation in hospitality operations, conducting annual reviews for continuous improvement.
  • SOP Implementation: Champion the “Crest Way” by standardizing practices across India, monitoring adoption, and fostering a learning-oriented environment.

Knowledge, Experience, and Skills

Educational Qualifications

Bachelor’s degree in Facility Management, Engineering, Hospitality, or related field; MBA preferred

Experience

Minimum 20+ years in facility management, with 5+ years managing multiple sites in residential/commercial complexes

Key Competencies

– Expertise in overseeing technical, housekeeping, security, and landscaping operations across multiple sites

– Strong leadership skills for managing diverse teams, from Property Managers to frontline staff

– Proficiency in helpdesk collaboration, root cause analysis, and complaint reduction strategies

– Excellent communication and stakeholder management for resident, client, and vendor interactions

– Knowledge of safety, hygiene, environmental, and technical regulations, including waste management

– Analytical skills for MIS reporting, budget management, and operational optimization

– Proactive, strategic, and adaptable to multi-site operational challenges

– Hospitality-driven approach to resident engagement and service delivery

Key Performance Indicators (KPIs)

  • Customer Satisfaction: Achieve a national average rating of 4.5/5 by Q4 FY26, with 95% audit scores and proactive service enhancements.
  • Contract Retention: Secure 100% renewals across India for FY26, with no terminations, through strategic client engagements and value-adds.
  • Team Performance: Attain 95% attendance and 15% productivity increase nationally by Q4 FY26, supported by training and goal monitoring.
  • Financial Efficiency: Reduce billing ageing to <30 days and operational costs by 8% annually by Q4 FY26.
  • System Uptime: Maintain 100% uptime for critical systems (excluding planned maintenance) nationally by Q4 FY26.
  • Manpower Stability: Ensure 18-month average tenure and <5% sudden exits by Q4 FY26, with strong succession planning.
  • Upskilling: Complete executive certifications and achieve 85% team engagement in training programs by Q4 FY26.

Typical Daily Tasks

  • Strategic Review: Analyze national KPI dashboards (e.g., uptime, attendance, ratings), directing Operations Managers on corrective actions.
  • Leadership Meetings: Conduct calls or visits with Operations Managers to review goals, SOP implementation, and team development progress.
  • Customer Engagements: Meet key clients or resident associations to discuss service improvements and hospitality initiatives.
  • Helpdesk and Complaint Oversight: Review national ticket trends, guide root cause analyses, and approve reduction plans.
  • Vendor and Compliance Checks: Evaluate vendor performance reports and ensure regulatory adherence across regions.
  • Training Leadership: Oversee or participate in national training sessions, including Crest University programs.
  • Financial Monitoring: Track budget variances, billing status, and cost-saving opportunities with finance teams.
  • Risk and Safety Review: Assess audit reports and implement national corrective measures.
  • Reporting: Consolidate national MIS data, prepare executive reports on progress and initiatives.
  • Stakeholder Alignment: Engage with C-suite, developers, or partners on strategic enhancements and operational support.

Self-Image Required

The Head of Property Management Services must embody executive presence, strategic authority, and a hospitality-oriented demeanor that reflects the organization’s commitment to national excellence and resident satisfaction. This includes:

  • Professional Demeanor: Uphold an executive-level appearance, adhering to business formal standards during client meetings and site visits.
  • Confident Authority: Exhibit visionary leadership and decisiveness in guiding teams, resolving national issues, and driving initiatives.
  • Empathetic Hospitality: Demonstrate genuine care in customer interactions, building trust through responsive and innovative service approaches.
  • Value Alignment: Personify integrity, innovation, and operational rigor in all engagements, inspiring teams across India.

Traits

The ideal candidate for the Head of Property Management Services role should exhibit the following traits:

  • Visionary Strategist: Aligns national operations with company goals, anticipating trends in property management and hospitality.
  • Data-Driven Analyst: Leverages insights for performance optimization, SOP enforcement, and service improvements.
  • Customer-Centric Leader: Prioritizes resident and client experiences, fostering hospitality across diverse geographies.
  • Proactive Innovator: Identifies opportunities for enhancements, such as tech integrations or process efficiencies.
  • Inspirational Mentor: Builds and develops strong teams, setting goals and monitoring progress with empathy and accountability.
  • Collaborative Executive: Forges partnerships with stakeholders, vendors, and teams to achieve pan-India success.
  • Resilient Decision-Maker: Handles national-scale challenges, like multi-regional crises, with composure and strategic action.

Job Purpose

The Senior Manager – Procurement will be responsible for overseeing and managing all procurement activities essential for the effective functioning of the facility management company. The role involves strategic planning, supplier/vendor management, cost control, contract management, and ensuring compliance with procurement policies and regulations. The incumbent will play a key role in driving efficiency, ensuring value for money, and supporting business growth.

Key Responsibilities & Accountabilities

Procurement Strategy & Planning

• Develop and implement procurement strategies aligned with company objectives.

• Optimize procurement processes to ensure cost efficiency, quality, and timely delivery.

• Drive continuous improvement in procurement operations.

Supplier & Vendor Management

• Identify, evaluate, and negotiate with suppliers to secure competitive terms.

• Build and maintain strong supplier relationships to ensure reliability and service excellence.

• Conduct supplier performance reviews and ensure compliance with contracts.

Contract & Compliance Management

• Lead contract negotiations and ensure favorable terms and risk mitigation.

• Ensure adherence to company procurement policies, procedures, and regulatory requirements.

• Maintain ethical standards and integrity in all procurement activities.

Financial & Cost Optimization

• Conduct cost analysis and identify opportunities for savings and value creation.

• Monitor procurement budgets and ensure alignment with financial objectives.

• Implement effective spend management and reporting practices.

Reporting & Analysis

• Prepare and present reports on procurement performance, key metrics, and cost savings.

• Analyze procurement data to identify trends, risks, and opportunities for improvement.

• Support senior leadership with insights to drive informed decision-making.

Knowledge, Experience & Skills

Educational Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• Advanced degree or professional certifications (e.g., CSCP, CPSM) will be an added advantage.

Experience

• Minimum 8+ years of proven procurement experience, preferably in facility management, real estate, hospitality, or related industries.

• Experience managing procurement for residential complexes with exposure to electrical and technical requirements is highly desirable.

Skills & Competencies

• Strong negotiation and contract management skills.

• Excellent analytical and problem-solving abilities, with expertise in cost analysis and optimization.

• Proficiency in procurement software and digital tools for sourcing, contract management, and spend analysis.

• Effective communication and interpersonal skills; ability to collaborate cross- functionally.

• High attention to detail with commitment to accuracy, compliance, and ethical conduct.

• Strong leadership qualities to drive procurement initiatives and manage teams.

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